Order Processing Time

Once an order is placed with AuraSignature, it takes 1 to 3 business days to process your order.

Orders placed on weekdays are usually processed within one business day. If you place an order on Friday evening or during the weekend, processing may take slightly longer. Once your order is processed, it will be shipped, and delivery typically takes 5 to 15 business days.

We strive to make the ordering and delivery process as smooth as possible. If you have any questions or concerns, please feel free to contact our customer service team at info@aura-signature.com.

Placing an Order

The ordering process at AuraSignature is simple:

Go to the product page and select the desired product.

Click "Add to Cart" after selecting the correct variants.

Click "Proceed to Checkout".

Enter the correct shipping address on the checkout page. Accuracy is essential to ensure timely delivery.

Click "Continue to Shipping" to review your address details.

All shipments are completely free of charge, as a token of appreciation to our customers.

Click "Continue to Payment" and select your payment method. All payments are SSL encrypted for your security.

Click "Complete Order" and follow the instructions to finalize your purchase.

In the unlikely event of any issues during checkout or payment, you can contact our support team for assistance.

Shipping Costs

All orders are shipped 100% free of charge. There is no minimum order quantity, and we cover all shipping and delivery costs to ensure a seamless shopping experience.

Shipping Your Order

To provide fair prices, AuraSignature ships products in bulk once minimum shipment quantities are met.

Please note: Due to high order volumes, occasional delays may occur. We appreciate your understanding.

If you need your order shipped urgently, contact our service team at info@aura-signature.com, and we will do our best to provide a solution.

Order Marked as Delivered but Not Received

Once an order is shipped, tracking information is provided so customers can monitor delivery.

If the carrier confirms that a package has been delivered to the provided shipping address, the order is considered fulfilled and responsibility transfers to the customer.

If your package is marked as delivered but has not been received:

Verify your shipping address in the order confirmation.

Check with neighbors, household members, or building management in case someone received it on your behalf.

Contact the carrier directly for detailed delivery information.

While AuraSignature is not responsible for packages lost or stolen after confirmed delivery, we will provide tracking details and assist in contacting the carrier to open an investigation.